Central Copiers: Normal Service Area
The oval area marked in red in the map below shows what is defined as our Normal Service Area. Within this area we guarantee a ‘Same Day Response’ provided that you notify us of any fault before 12pm (noon).
If you are within our Normal Service Area and you notify us after 12pm, or if you are located outside our Normal Service Area, we will do our best to respond ‘same day’, but can only guarantee a ‘next day’ response.
Note that a site visit is not always necessary. Most of our customer problems are related to computer and networking issues rather than actual faults with our equipment.
In most cases we can remedy problems by instruction via telephone or email, and in many cases we can effect a remedy by remotely accessing our equipment. However, where there is an actual physical or electronic fault with our equipment, then a site visit will be necessary.